an already existing member of the team to take on the role
of marketing which it is felt to be long overdue. We believe
this will not only increase income but raise awareness of
the excellent services on offer at St Clare’s.
The Governance Strategy Group has spent much time
examining Key Performance Indicators (KPI’s) and
reviewing the key governing documents of our charity to
ensure they are fit for purpose.
Following the review of our retail business 2015/2016
there has been a significant change to our management
arrangements.
We have:
•
Recruited an experienced Retail Manager to take
overall responsibility for our retail activities.
•
Recruited one full time and one part-time Shop
Manager to look after our larger stores.
•
Recruited a part-time Ecommerce/Back Office
Administrator to support Cybertill, Ecommerce
and gift aid.
It is early days but these changes have enabled us to:
•
Stem the decline in retail sales.
•
Improve Ecommerce and Gift Aid income,
compared to last year.
•
Recruit, induct and train new volunteers.
•
Reduce the number of days the shops have
been closed due to staffing difficulties.
•
Develop policy and procedures to ensure the
better governance of the shops.
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